Privacy Policy

**Privacy Policy**

**Last Updated:** October 2025

**Website:** [www.pawsindoorssouthend.com](https://www.pawsindoorssouthend.com)

**Business Name:** Paws Indoors Southend

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1. Introduction

Welcome to Paws Indoors Southend.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, contact us, or use our daycare and related services.

By using our website, you agree to the terms outlined below.

2. Who We Are

Paws Indoors Southend is a licensed, 5-star-rated dog daycare based in Southend-on-Sea, Essex.

We provide structured, welfare-focused care and enrichment programmes for dogs of all breeds.

Data Controller:

Paws Indoors Southend

Southend-on-Sea, Essex, United Kingdom

📧 **Email:** [info@pawsindoorssouthend.com](info@pawsindoorssouthend.com)

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3. Information We Collect

We may collect and process the following types of data:

* **Personal information:** name, address, phone number, email.

* **Dog details:** breed, age, medical needs, temperament, behaviour history.

* **Booking information:** daycare sessions, transport, events, and payments.

* **Technical data:** IP address, browser type, and website usage statistics.

* **Marketing preferences:** whether you’ve opted in to receive updates or promotions.

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### **4. How We Collect Your Data**

We collect information in several ways:

* Through website forms (e.g. “Contact Us”, “Book Now”, or enquiry forms).

* When you contact us by phone, email, or social media.

* When you use our online booking, payment, or registration systems.

* Automatically through cookies and analytics tools (such as Google Analytics and Meta Pixel).

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### **5. How We Use Your Information**

We use your information to:

* Manage your daycare bookings and communicate updates.

* Provide safe, tailored care for your dog based on breed and temperament.

* Send appointment reminders, invoices, or policy updates.

* Share occasional news, promotions, or events (only with your consent).

* Improve our website, services, and customer experience.

* Comply with legal, insurance, and licensing requirements.

We will only process your personal data when we have a lawful basis to do so (such as fulfilling a contract, obtaining consent, or legitimate business interest).

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### **6. Cookies & Analytics**

Our website uses cookies to function effectively and help us understand visitor behaviour.

Cookies are used for:

* Website performance and security.

* Visitor analytics (Google Analytics).

* Marketing and social media tracking (Facebook/Meta Pixel, Instagram insights).

You can manage or disable cookies in your browser settings at any time.

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### **7. Sharing Your Data**

We only share data when necessary and with trusted third parties, including:

* **Payment processors** (e.g. Stripe, PayPal, or bank transfer platforms).

* **Booking systems** or **form providers** (e.g. Jotform, Google Forms, Revelation Pets).

* **Email marketing tools** (e.g. Mailchimp, Meta Business Suite).

* **Website hosting and analytics providers.**

All partners are GDPR-compliant and only process your data securely and under our instruction.

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### **8. Data Retention**

We retain your personal data only for as long as necessary to fulfil the purposes it was collected for — including legal, accounting, or licensing requirements.

You can request deletion of your data at any time (see Section 10).

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### **9. Data Security**

We use secure systems, encrypted devices, and password-protected software to keep your data safe.

Access is restricted to authorised staff only and is handled in accordance with UK GDPR and our internal confidentiality policy.

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### **10. Your Rights**

Under UK data protection law, you have the right to:

* Request access to the personal data we hold about you.

* Ask us to correct or delete your data.

* Withdraw consent to marketing communications.

* Restrict or object to data processing.

* Request a copy of your data (data portability).

To exercise any of these rights, please contact us at **[info@pawsindoorssouthend.com](info@pawsindoorssouthend.com)**.

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### **11. Children’s Privacy**

Our services are directed at adults booking care for their pets.

We do not knowingly collect data from individuals under 18 without parental consent.

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### **12. Policy Updates**

We may occasionally update this Privacy Policy to reflect operational or legal changes.

The latest version will always be available on our website, and we encourage you to review it regularly.

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### **13. Contact Us**

If you have any questions or concerns about how we handle your data, please contact:

📧 **[info@pawsindoorssouthend.com](info@pawsindoorssouthend.com)**

📍 Southend-on-Sea, Essex, United Kingdom

If you’re not satisfied with our response, you can contact the **Information Commissioner’s Office (ICO)** at [www.ico.org.uk](https://www.ico.org.uk).

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Would you like me to create a **matching short Cookie Policy** and **website footer consent banner text** (e.g. “We use cookies to improve your experience” with an “Accept / Manage” button)?

That keeps your site fully compliant and user-friendly.